Myprotein Community
Privacy
Your Privacy
Our website is designed to give you a platform to share your experiences and opinions. The information you share with us helps us understand our audience and make better decisions about our company.

We support your right to be informed about your data and make choices about your information. We’ve created this privacy site for this purpose.

We’ve structured our policies so that it’s easy to understand with clear and plain language. We make it easy for you to control the information you provide us.

Our privacy policy explains how you can make choices about your information, and the measures we’ve put in place to keep your information secure.

Please read our policies so you can be informed about the information we collect. If you have additional questions contact us.

If you would like to delete your account and request your data be deleted, simply contact our moderators or follow the steps within the 'Access Your Data' tab.

RULES OF PARTICIPATION TERMS

Acceptance of Terms and Privacy Policies; Eligibility:
THG Nutrition Limited (trading as Myprotein) (the “Company”) operates a community service (the “Service”) that allows you and other authorized users who have been invited by Company to use the Service (each, a “Member” and collectively, “Members”) to communicate with the Company and each other about the Company’s products and services, among other things. These “Rules of Participation” constitute a binding legal agreement (the “Agreement”) between you and the Company governing your access to and use of the Service, which includes without limitation any software used in connection with or otherwise related to the Service (the “Software”).  The Service is offered to you conditioned upon your acceptance of this Agreement and your acknowledgment that you have had the opportunity to read the Company’s Privacy Notice available at https://www.myproteincommunity.com/privacy. Your use of the Service constitutes your acceptance of this Agreement,. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE SERVICE. In order to participate in the Service, you must be at least 18 years of age or older or such other greater age depending on the country in which you reside (“Site Minimum Age”) to use the Service. If you are not at least the Site Minimum Age, discontinue using the Service immediately because by using or attempting to use the Service, you represent and warrant that you are at least the Site Minimum Age.

Privacy Notice:  To provide the Service, Company collects and uses your personal data. You should only accept this Agreement after you have read the Privacy Notice.

Changes to Rules of Participation: Company reserves the right to change these Rules of Participation at any time, and such modifications will be deemed effective immediately upon Company’s online posting and/or any other provision to you of the modified terms, as applicable, and if you use the Service after the changes become effective, it will signify your agreement to be bound by the changes. You are responsible for ensuring that you are aware of, and in compliance with, the most recent version of these Rules of Participation at all times. If you do not agree to any of the terms hereof, and/or any future changes made by Company hereto, your sole and exclusive remedy is to stop using the Service. Unless explicitly stated otherwise, any new features or products that change, augment, or enhance the current Service will be subject to these Rules of Participation.

License; General Prohibitions Regarding Your Use of the Service:  Company grants you a personal, limited, revocable, non-transferable, non-assignable, and non-exclusive right and license to use the Service and the Software on a single computer. Your right to use the Service and the Software is personal (i.e., for you only). Company reserves the right, at any time, in its sole and absolute discretion, to modify, suspend, terminate, or otherwise discontinue, temporarily or permanently, the Service (or any part thereof) by providing you with notice thereof. Company reserves the right to cancel, suspend, terminate, or refuse access to the Service to anyone at any time in its sole and absolute discretion. You may not use the Service or the Software, in whole or in part, for any purpose that is unlawful in any way, that may cause Company (or any of its licensors) legal liability of any kind or nature (either civilly or criminally), that may disrupt the Service or disrupt others’ use of the Service, that may be considered by Company to be any of the following: harassing, libelous, invasive of anyone’s privacy, defamatory, obscene, illegal, harmful, incendiary, discriminatory, prejudice, offensive, hostile, and/or pornographic, that may be prohibited by these Rules of Participation. You may also not use the Service or the Software for any commercial purpose of any kind or nature. You agree not to modify, rent, lease, loan, reproduce, duplicate, copy, sell, distribute, otherwise exploit, or create derivative works based on, the Service and/or the Software, in whole or in part, or any Content (as defined below) contained therein.

Member Registration: To become a Member of the Service, you must provide specific registration information online, including without limitation your full name, e-mail address, phone number, and physical address, and create a user profile that includes your personal preferences. Company will use your e-mail address to send you notices and reminders of upcoming activities and sessions on the Service, among other things, except to the extent applicable law requires opt-in consent prior to sending communications. If you do not wish to receive e-mail correspondence, you need to log into the Service and change your e-mail options on the “Preferences” page in the “My Profile” section. As part of the registration process, you will select a user name and password for your account (“Account”). You may not: (a) select or use a user name of another person with the intent to, or in a way that may reasonably be interpreted as an attempt to, impersonate that person; (b) use a user name that is subject to the rights (including any intellectual property or other personal rights of any kind) of any other person or entity without such person’s or entity’s prior written authorization; or (c) use a user name that Company, in its sole discretion, deems inappropriate, illegal, violative of any third party rights, and/or offensive or troublesome in any way. You agree to: (x) provide true, accurate, current, and complete information as prompted by the Service’s registration process (collectively, the “Registration Data”); and (y) maintain and promptly update the Registration Data to keep it true, accurate, current, and complete at all times. You will maintain a valid email address with Company at all times.

Member Account, Password, and Security: You are solely responsible for maintaining the confidentiality of your user name, password, Registration Data, and Account, as well as for any and all uses of any of the foregoing by you and/or any people using the Service under your user name and password (with or without your knowledge or permission). You agree to immediately notify Company in writing of any known or suspected unauthorized use and/or any other breach of security or unauthorized use of the Service of any kind. Company will not be liable for any loss or damage arising from any unauthorized use of your user name, password, Registration Data, and/or Account. Company is not obligated to identify or authenticate any “Member” who accesses the Service.  Company is not responsible for identity theft and/or any other misuse of your Registration Data or Account in general.

Company Owns Intellectual Property in Your Member Content and Registration Data; Member Representations; Use Rights; No Compensation for Member Content:
  1. As between you and Company, Company will solely own all intellectual property in the  Registration Data and Member Content posted or provided by you on the Service (the “Intellectual Property”) and you hereby assign to Company such Intellectual Property at the time of posting or providing such information on the Service. To the extent that any Intellectual Property is not assignable to Company, you hereby grant, and represent and warrant that you have the right to grant to Company, a worldwide, irrevocable, sublicensable, transferable, exclusive, royalty-free, and perpetual right and license to use, host, reproduce, translate, distribute, modify, perform, publish, create derivative works from, and/or publicly display all Registration Data and Member Content posted or provided by you on or through the Service, in whole or in part, for any purpose, in or on any and all media now known or hereafter devised, and alone or together with or as part of other information, content and material of any kind or nature. Without limiting the generality of the foregoing, Company may disclose and use Registration Data and Member Content in its good faith discretion, subject to its privacy notice and applicable law.
  2. You represent, warrant, and promise to Company that: (a) the Member Content is your original work and that you have the right to assign (or license as applicable) to Company the Member Content posted by you on the Service, (b) your posting or transmitting of Registration Data and Member Content on or through the Service and Company’s exercise of their rights you grant hereunder, does not/do not, and will not, violate Section 9 (Member Content) or infringe, violate, or otherwise misappropriate the privacy rights, publicity rights, copyrights, trademark rights, patent rights, trade secret rights, contract rights, confidentiality rights, or any other rights of any kind or nature of any person or entity at any time (or otherwise violate any law, rule, or regulation, and/or the terms hereof), and (c) none of Company will be required to pay or incur any sums to any person or entity as a result of its exercise of its rights hereunder.  
  3. You hereby grant to Company a worldwide, irrevocable, sublicensable, transferable, exclusive, royalty-free, and perpetual right and license to use the Registration Data and Member Content for purposes such as technical support, notifying users of changes, providing or enhancing the Services, or any other reasons specifically set forth in any of our policies or Company’s Privacy Notice).
  4. No compensation will be paid or due you with respect to Company’s use of the Registration Data or Member Content.
  5. This Section shall not affect your rights under applicable data protection laws to withdraw your consent to participate in the Community.

Term; Termination: These Rules of Participation (as may be revised from time to time) shall remain in full force and effect at all times while you are a Member.  You may terminate your membership at any time and for any reason upon your provision of written notification to us. You understand and agree that the termination of your membership is your sole right and remedy with respect to any dissatisfaction you may have with the Service, subject to applicable law and Company’s Privacy Notice . Company may terminate or suspend your membership at any time, for any or no reason, with or without prior notice or explanation, and without liability other than as expressly provided.  Even after a membership is terminated, the terms hereof that, by their very nature, are intended to survive termination or expiration, shall so survive.  

Member Content:
  1. All information, data, text, software, music, sound, images, graphics, video, messages, questions, responses, goods, products, services, and/or any other materials of any kind or nature (individually and collectively, “Content”) posted by Members on the Service (individually and collectively, “Member Content”) shall be the sole responsibility of the Member from whom such Member Content originated. This means that you, and not Company, are entirely responsible for all Member Content that you upload, post, transmit, or otherwise make available, directly or indirectly, on the Service, including without limitation personally identifying information and/or other sensitive data of any kind. When you post Member Content on the Service, your user name will be visible to other Members and attached or adjacent to the Member Content that you post. Please be aware that if you post personal information online, it is accessible to other Members, and as such, you may receive unsolicited messages or Content from such Members. Such other Members may also disseminate this information without your permission or approval. Company does not control the Member Content posted by you or other Members on the Service and as such, does not guarantee the accuracy, integrity, or quality of any such Member Content. By using the Service, you may be exposed to Member Content that is offensive, indecent, illegal, incendiary, defamatory, libelous, illegal, harassing, pornographic, harmful, inaccurate, deceptive, and/or objectionable in some other manner. Subject to applicable law, under no circumstances will Company be liable in any way for any Member Content, including, but not limited to, for any errors or omissions in any Member Content, and/or for any loss, cost, injury, claim, or damage of any kind incurred as a result of the use of any Member Content posted, transmitted, or otherwise made available on the Service at any time. Subject to applicable law, Company makes no warranty, express or implied, with respect to the Member Content and/or your (or anyone else’s) use thereof. You agree that you must evaluate, and bear all risks associated with, the use of any Member Content (including your own), including any reliance on the accuracy, completeness, or usefulness of such Member Content. In addition, except as expressly permitted hereunder, you may not copy, modify, translate, reproduce, publish, broadcast, transmit, delete, distribute, perform, display, license, rent, sell, and/or create derivative works from any Member Content or any other content appearing on or through the Service at any time (in whole or in part).
  2. Company reserves the right (without the obligation) to monitor, pre-screen, reject, remove, or edit any Member Content for any reason in its sole discretion and without notice.  Subject to applicable law, Company assumes no responsibility or liability of any kind or nature for monitoring the Service for inappropriate Member Content or conduct.  If at any time Company chooses, in its sole discretion, to monitor the Service, Company nonetheless assumes no responsibility for the Member Content, no obligation to modify or remove any discovered inappropriate Member Content, and no responsibility for the conduct of any Member submitting Member Content, subject to applicable law.
  3. You shall not post, upload, transmit or otherwise make available on the Service any Member Content that:
(a)     is patently offensive or promotes racism, bigotry, hatred, or physical harm of any kind or nature against any group or individual;
(b)     harasses or advocates harassment of another person or is abusive, vulgar, or profane;
(c)     exploits people in a sexual or violent manner;
(d)    contains nudity, sexually suggestive imagery, pornography, pedophilia, incest, bestiality, excessive violence, or other offensive subject matter, and/or contains a link to an adult website;
(e)     solicits personal information from anyone under eighteen (18) years of age or otherwise targets, solicits, induces, and/or harms minors in any way;
(f)     publicly posts information that poses or creates a privacy or security risk to any person or entity;
(g)     constitutes or promotes information that you know, or should have known after reasonable inquiry, is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory, libelous or otherwise in violation of the terms hereof;
(h)     constitutes or promotes an illegal or unauthorized use of another person’s or entity’s copyrighted work (or other violation of any third party’s intellectual property and/or other personal right(s) of any kind or nature), including without limitation providing pirated computer programs or links to them, providing information to circumvent manufacturer-installed copy-protect devices, or providing pirated music or links to pirated music files, by way of example;
(i)      constitutes unsolicited or unauthorized: marketing, advertising, endorsement, testimonial, promotion or solicitation, including without limitation, promotional materials, “junk mail,” “chain letters,” instant messaging, “spamming,” “spamming,” or “pyramid schemes”;
(j)      contains restricted or password only access pages or hidden pages or images (those not linked to or from another accessible page);
(k)     furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities including, without limitation, making or buying illegal weapons, providing instructions on how to assemble bombs, grenades and other weapons or incendiary devices, violating someone’s privacy, or providing or creating computer viruses;
(l)      solicits passwords and/or other personal identifying information from other Members for any reason, including without limitation for commercial purposes or unlawful purposes;
(m)    involves commercial activities and/or sales without the prior written consent from Company in each instance (including without limitation, activities such as: contests, sweepstakes, barter, advertising, and/or pyramid schemes);
(n)     includes any information, material, audio, photo, and/or video of another person or entity without that person’s or entity’s prior written consent in each instance;
(o)     is misleading or deceptive in any way, including without limitation, falsely stating or otherwise misrepresenting your affiliation with any other person or entity;
(p)     infringes or otherwise violates any applicable law, rule or regulation, and/or any patent, trademark, trade secret, copyright, privacy right, publicity right, confidentiality right, contract right, or any other right of any third party in any way;
(q)    contains software viruses, worms, spyware, or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware, or otherwise permit the unauthorized use of or access to a computer or a computer network; or
(r)     contains untrue, inaccurate, inconsistent or incomplete information.

Company reserves the right (but has no obligation) to investigate and take appropriate legal action against anyone who, in Company’s sole discretion, violates this Section, including without limitation, having the right to remove the offending Member Content from the Service and terminating or suspending a Member’s right to use the Service without liability of any kind. 

Company cannot guarantee that other Members will not use Member Content that you post on the Service for their own personal or commercial benefit (i.e., oftentimes in violation of the terms hereof).  You should not post any Member Content on the Service that you would like to keep confidential or do not want others to use or misuse in any manner at any time.  SUBJECT TO APPLICABLE LAW, COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY MEMBER’S USE, MISUSE OR MISAPPROPRIATION OF ANY MEMBER CONTENT POSTED BY YOU ON THE SERVICE, AND HEREBY DISCLAIM ANY WARRANTY (EXPRESS OR IMPLIED) WITH RESPECT THERETO.

Member Conduct: You, and not Company, are responsible for compliance with all laws, rules, regulations, and ordinances in connection with your use of the Service.  You agree not to engage in any of the following activities in connection with your use of the Service:
(a)     criminal or tortious activity, including without limitation, child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, sending of viruses or other harmful files, copyright infringement, trademark infringement, patent infringement, or theft of trade secrets;
(b)     advertising to, or solicitation of, any Member to buy or sell any products or services or engage in any other commercial venture or opportunity of any kind or nature; 
(c)     circumventing, modifying, or interfering with, attempting to circumvent, modify, or interfere with, or encouraging or assisting any other person in circumventing, modifying, or interfering with any security measures, technology, or software that is part of the Service;
(d)    activity that involves the use of software viruses, worms, spyware, or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware, or otherwise permits the unauthorized use of or access to a computer, a computer network, the Service, Software, and/or any personal information of any Member at any time (including without limitation any Content and/or Registration Data);
(e)     any automated use of the Service;
(f)     damaging, disabling, disrupting, overburdening, or impairing the Service or interfering with any other party’s authorized use and enjoyment of the Service;
(g)     impersonating or attempting to impersonate another Member, person or entity;
(h)     using the Account, Registration Data, username, and/or password of another Member at any time, or disclosing (or failing to adequately protect) your username and/or password, or permitting any third party to access your Account at any time;
(i)      using any information obtained from the Service in order to, directly or indirectly, harass, abuse, or harm another person or entity, or attempting to do the same;
(j)      allow usage of the Service by others in such a way as to violate this Agreement;
(k)     take any steps to interfere with or in any manner compromise any security measures employed by the Service and Company in general;
(l)     use the Software or the Service for any unauthorized or fraudulent purpose;
(m)   collect and/or distribute any information about other Members;
(n)     sell, lend, lease, trade, rent, barter, sublicense, assign, transfer, or grant rights in any manner to the Service, your Account, your Registration Data, and/or your username or password to any third party at any time;
(o)     engage in the practices of “screen scraping”, “database scraping”, or any other activity with the purpose of obtaining lists of users or other information from the Service of any kind or nature;
(p) use manual or automated software, devices, scripts, robots or other means or processes to access, “scrape,” “crawl” or “spider” any web pages or other services contained in the Service; or
(q)     attempt to decompile, reverse engineer, disassemble, modify, delete, augment, hack, an/or create derivative works from the Service or the Software (in whole or in part), and/or defeat or overcome any encryption and/or digital rights management technology implemented with respect to the Service or the Software.

Company reserves the right (but has no obligation) to investigate and take appropriate legal action against anyone who, in Company’s sole discretion, violates this Section, including without limitation, reporting a Member to (and cooperating with) law enforcement authorities and/or terminating or suspending a Member’s right to use the Service.

Service Content: The Service contains information, data, text, software, music, sound, photographs, graphics, video, messages, advertising, links to web sites, and other materials (collectively, “Service Content”) provided by Company and/or its licensors and other third parties (collectively, “Content Suppliers”). Subject to applicable law, Company is not responsible or liable, directly or indirectly, in any way for any Service Content and/or for any damage, injury, claim, cost, destruction, or loss caused or alleged to be caused by or in connection with any use of or reliance on any such Service Content. Subject to applicable law, Company hereby disclaims any warranty, express or implied, in connection with any such Service Content. Company may, but is under no obligation to, pre-screen Service Content.

Company’s Proprietary Rights: As between Company and you, all right, title and interest in and to the Service, the Software, and any Service Content (including any intellectual property rights contained in any of the aforementioned) is and will remain the sole property of Company.  You may not exploit, distribute, sell, lease, modify, amend, copy, use, or incorporate any of the Service, the Software, or the Service Content (including without limitation any artwork, trademarks, or logos of Company) at any time, and/or exploit such Service, Software or Service Content, in whole or in part, in any public or commercial manner, or otherwise in violation of the terms hereof or any other applicable policy of Company. “Service Content” means information, data, text, software, music, sound, images, graphics, video, messages, advertising, links to web sites, and other materials contained in the Service that is provided by Company or Content Suppliers. “Content Suppliers” means third parties who provide Service Content for use in the Service.

Advertising: As a result of your use of the Service, you may communicate with, receive communications from, be re-directed to, interact with, or participate in or use the services or obtain goods and services of or from, third party advertisers, such as our advertisers, sponsors, or promotional partners (collectively, the "Advertisers"). All such communication, interaction and participation is strictly and solely between you and such Advertisers and, to the fullest extent permissible by law, we are not be responsible or liable to you in any way in connection with these activities or transactions.

Links to Third Party Sites: The appearance, availability, or your use of URLs or links referenced or included anywhere in the Service or any other form of link or re-direction of your connection to, with or through the Service, does not constitute an endorsement by, nor does it incur any obligation, responsibility or liability on the part of, the Company, any of their successors and assigns. We do not verify, endorse or have any responsibility for any such third-party sites, their business practices (including their privacy policies), or any of their goods or services.

Indemnification: You agree to indemnify, defend, and hold harmless Company and Company’s shareholders, parents, subsidiaries, affiliates, officers, directors, employees, agents, advisors, partners, technology licensors, software vendors, suppliers, Content Suppliers, and assigns from and against any and all losses, liabilities, claims (including claims without legal merit or brought in bad faith), demands, damages, costs or expenses, causes of action, suits, proceedings, judgments, awards, executions and liens, including reasonable attorneys’ fees and costs (whether brought by third parties or otherwise) relating to or arising out of, directly or indirectly: (a) your use of the Service (including, without limitation, the Service Content, Software and any Member Content) in violation of this Agreement; (b) your breach of any representation, warranty, or covenant contained in this Agreement; (c) any Member Content posted or transmitted by you on or through the Service; (d) your acts and omissions; and (e) your negligence, intentional misconduct, or violation or alleged violation of any law or any rights of any third party. Company reserves the right (but is not obligated), at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you hereunder, and in such event, you will have no further obligation to provide indemnification for such matter; provided, however, that you will use best efforts to cooperate with Company in such defense and shall be fully responsible for all costs associated therewith. To the fullest extent permitted by law, the foregoing indemnity will apply regardless of any fault, negligence, or breach of warranty or contract by Company or any of Company’s shareholders, parents, subsidiaries, affiliates, officers, directors, employees, agents, advisors, partners, technology licensors, software vendors, suppliers, and Content Suppliers.

Information for California Residents: Under California Civil Code Section 1789.3, California Consumer Privacy Act (“CCPA”), Members located in California are entitled to the following consumer rights information: (a) the Service is provided by the Company located at: Icon 1, 7-9 Sunbank Lane, Ringway, Altrincham, WA15 0AF, Email: customer.experience@thehutgroup.com ] and (b) you may contact Company at the address set forth in subsection (a) immediately above with complaints or to request additional information about the Service. Visit Your California Privacy Rights https://oag.ca.gov/privacy/ccpa for more information about exercising your rights as a California Consumer under the CCPA.

Prize Promotions:  If Company offers a sweepstakes, skill-based contest, or other promotion to Members (each, a “Promotion”), the terms and conditions of these Rules of Participation will apply along with the official rules specifically created for any such Promotion. To the extent that any provision of any such official rules conflicts with any of the terms hereof, the terms of the official rules shall govern, subject to applicable law. OUR PROMOTIONS WILL NOT REQUIRE THE PAYMENT OF AN ENTRANCE FEE OR OTHER FORM OF CONSIDERATION.
  1. General. Eligible Members can participate in a Promotion by following the instructions provided in any notification from Company about a Promotion (“Solicitation”).  Specific methods of entry and prize details will be set forth in the Solicitation.  Company’s decisions will be final and at Company’s sole discretion for all matters relating to a Promotion, including, without limitation, determination of winner(s), distribution of prize(s), and resolution of any discrepancies in and interpretation of this Agreement, the Solicitation, or other Promotion-related materials or instructions issued by Company (collectively, the “Promotion Documents”).  If the winner or a potential winner does not comply with any portion of the Promotion Documents OR if Company determines at any time that the winner or potential winner is disqualified or ineligible, any prize may be forfeited and another winner may be selected by Company.  Notwithstanding the foregoing, during any calendar year, no individual shall be awarded a prize or prizes or given other items of value, which, solely or in the aggregate, as the case may be, have an approximate retail value of greater than $599.99 from Company or any of its partners, affiliates, agents or licensors.
  2. Eligibility.  To be eligible, at the time of the Solicitation, you must: (i) be a legal resident of and residing in either the United Kingdom or any one (1) of the fifty (50) U.S. States or the District of Columbia; (ii) be a Member of the Service in full compliance with all applicable rules and agreements; and (iii) meet any additional eligibility requirements in the Solicitation and Promotional Materials. Employees and agents of the Company, its parent, divisions, affiliates, subsidiaries, advertising agencies or promotional partners associated with the Promotion, and relatives (spouse, mother, father, in-laws, grandmother, grandfather, brother, sister, children, and grandchildren) of and those living in the same household as such employees are not eligible to enter or win a prize.  During any calendar year, an individual shall not be eligible to enter or win a prize in a Promotion if such individual has previously received a prize, prizes, or any other items of value from the Company or any of its partners, affiliates, agents or licensors.  
  3. Prizes.  A potential winner may be required to respond to requests sent to him or her by Company regarding a Promotion, including, without limitation, tax forms, an affidavit of eligibility and liability/publicity releases (unless prohibited by law), all of which may require the provision of a Social Security number, as well as other personally identifiable information.  If any prize, prize notification, entry, or any other Promotion-related communication is rejected, faulty, or returned as undeliverable (for any reason), or if a winner cannot be reached after a reasonable attempt has been made by Company, that winner may be disqualified and an alternate winner may be selected.  Company reserves the right to distribute awards to Members from time to time without prior notice or sending a Solicitation.  Any difference between the actual value of the prize and the approximate retail value stated in the Promotion Documents will not be awarded. If legitimately claimed, the prize will be awarded.  All taxes (federal, state and local) and other expenses not specified as part of a prize are the sole responsibility of the winner.  No transfers, prize substitutions, or cash redemptions will be made other than in Company’s sole discretion.  Company reserves the right to substitute a prize with another prize of equal or greater value for any reason. Winner agrees that, subject to applicable law, any prize is provided “as-is” without any warranty, representation, or guarantee, express or implied, of any kind, including without limitation any: (i) warranty of merchantability; (ii) warranty of fitness for a particular purpose; (iii) warranty of title; or (iv) warranty against infringement of intellectual property rights of a third party, whether express or implied by law, course of dealing, course of performance, usage or trade, or otherwise. Company is not responsible for electronic communications that are undeliverable as a result of any form of active or passive filtering of any kind, or insufficient space in participant’s e-mail account to receive e-mail messages and/or any other failure (including without limitation provision of a wrong email address to Company).
  4. Miscellaneous.  By participating in a Promotion (except where prohibited by law), each participant hereby consents to the use of his or her name, likeness, voice, biography, and other related data in any of the Company’s (and/or its affiliates’ or partners’) advertising, promotion and marketing materials throughout the world at any time and in any manner for an unlimited period, without additional compensation being due to any such participant.  Participants are not entitled to approval rights in connection with any such use.  All participants, as a condition of entry, agree to be bound by these Rules of Participation, whatever other official rules are established in connection with any Promotion, and the decisions of Company in all respects. If a Promotion is not capable of running as planned for any reason, Company reserves the right to cancel, modify or suspend a Promotion without liability of any kind. Any participant who supplies false or misleading information, obtains entries by fraudulent means, or is otherwise determined to be in violation of these Rules of Participation or any of the Promotion Documents in any way will forfeit any prize won.  In the event of a dispute concerning who submitted an entry, the entry will be declared to have been made by the authorized Member account holder at the time of entry, but only if that person meets all other eligibility criteria as determined by Company and is in no way in breach hereof.  If a dispute cannot be resolved to Company’s good faith satisfaction, the entry will be deemed ineligible. Furthermore, each participant understands and acknowledges that participating sponsoring entities have wide access to ideas, stories, designs, themes, concepts, and other literary materials.  Each participant also acknowledges that many ideas or stories that participating sponsoring entities come across regularly may be competitive with, similar to, or almost identical to his or her material (including Member Content) in theme, idea, plot, format, or any other respect. Each participant acknowledges and agrees that he or she will not be entitled to any compensation as a result of any sponsoring entity’s use of any such similar or almost identical material that has or may come to the sponsoring entities from other sources. Each participant acknowledges and agrees that any and all such sponsoring entities do not now, and will not have in the future, any duty or liability, direct or indirect, vicarious, contributory or otherwise, with respect to infringement or protection of the participant’s copyright in and to his or her material.  Each participant additionally acknowledges that, with respect to any claim by participant relating to or arising out of sponsoring entities’ or their agents’, assigns’ or licensees’ actual or alleged exploitation or use of any such material, the damage, if any, thereby caused to the applicable participant will not be irreparable or otherwise insufficient to entitle such participant to seek or obtain injunctive or other equitable relief, or to in any way enjoin the production, distribution, exhibition, or other exploitation of any production or other project based on or allegedly based on such material, and participant’s rights and remedies in any such event shall be strictly limited to the right to seek to recover monetary damages, if any, in an action at law.  In no event shall Company be liable hereunder for any alleged infringement by any such sponsoring entity for any reason at any time, and participant hereby waives any claim he or she may have against the Company (and/or any of its partners or affiliates) in connection with same.

DISCLAIMER OF WARRANTIES. SUBJECT TO APPLICABLE LAW, YOUR USE OF THE SERVICE, THE SOFTWARE, AND ALL CONTENT OF ANY KIND CONTAINED THEREIN OR DERIVED THEREFROM, IS AT YOUR SOLE RISK. COMPANY AND COMPANY’S PARTNERS, TECHNOLOGY LICENSORS, SOFTWARE VENDORS, SUPPLIERS AND CONTENT SUPPLIERS  PROVIDE THE SERVICE, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED FROM OR THROUGH THE SERVICE, “AS IS” AND WITHOUT ANY WARRANTY OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. COMPANY AND COMPANY’S PARTNERS, TECHNOLOGY LICENSORS, SOFTWARE VENDORS, SUPPLIERS AND CONTENT SUPPLIERS  MAKE NO WARRANTY THAT: (i) THE SERVICE WILL MEET YOUR REQUIREMENTS; (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, AND/OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS; OR (iii) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, PRIZES (IF ANY), OR OTHER MATERIALS OR INFORMATION OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. WITHOUT LIMITATION ON THE FOREGOING, WE ARE UNDER NO OBLIGATION TO STORE AND/OR PROTECT YOUR MEMBER CONTENT, SO IT IS ADVISABLE THAT YOU MAINTAIN YOUR OWN COPY AT ALL TIMES. NOT ALL STATES PERMIT ALL OF THE ABOVE DISCLAIMERS, SO THEY MAY NOT ALL BE APPLICABLE TO YOU.

LIMITATION OF LIABILITY: SUBJECT TO APPLICABLE LAW, IN NO EVENT WILL COMPANY OR ANY OF COMPANY’S PARTNERS, TECHNOLOGY LICENSORS, SOFTWARE VENDORS, SUPPLIERS AND CONTENT SUPPLIERS  BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR FAILURE OF PERFORMANCE, ERRORS, OMISSIONS, INTERRUPTIONS, DELETIONS, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUSES, COMMUNICATION LINE FAILURES, THEFT OR DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF THE SERVICE, OR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THIS AGREEMENT, DIRECTLY OR INDIRECTLY, EVEN IF COMPANY OR ANY OF COMPANY’S PARTNERS, TECHNOLOGY LICENSORS, SOFTWARE VENDORS, SUPPLIERS AND CONTENT SUPPLIERS  HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL COMPANY’S  AGGREGATE LIABILITY TO YOU OR ANY THIRD-PARTY ARISING FROM OR RELATING TO THE SERVICE OR THIS AGREEMENT (OR ANY OTHER AGREEMENT ENTERED INTO BY YOU WITH COMPANY IN CONNECTION WITH YOUR USE OF THE SERVICES) EXCEED $500.00. SOME STATES DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY SO SOME OF THE ABOVE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU.

Independent Review: YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND THAT YOU AGREE TO ALL ITS TERMS AND CONDITIONS. YOU HAVE INDEPENDENTLY EVALUATED ALL ASPECTS OF THIS AGREEMENT AND THE DESIRABILITY OF ENTERING INTO THE TRANSACTIONS CONTEMPLATED IN THIS AGREEMENT WITH YOUR OWN COUNSEL AND YOU ARE NOT RELYING ON ANY REPRESENTATION, GUARANTEE, OR STATEMENT OTHER THAN THOSE EXPRESSLY SET FORTH HEREIN.

Notices:  Statements, notices, and other communications to you may be made by mail, email, postings within your Account or on the Service or our website, or other reasonable means. You will be solely responsible for keeping your email and postal addresses updated on your Account. Company will not be responsible for any undelivered notices caused by your failure to update such information.

Choice of Law; Venue; Waiver of Trial by Jury; Waiver of Class-Action: This Agreement will be governed by, construed, and enforced in accordance with the laws of England and Wales, without regard to its conflicts of law principles, except to the extent local law is mandatory for consumers. You may bring any action to enforce this Agreement or in connection with any matters related to the Service only in courts located in England, and you expressly consent to the exclusive jurisdiction of said courts and waive all venue, jurisdiction and choice of law challenges or defenses, except to the extent local venue is mandatory for consumers. The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. Use of the Service is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including without limitation this Section. EACH PARTY HEREBY KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVES ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY WITH RESPECT TO ANY LITIGATION (INCLUDING BUT NOT LIMITED TO ANY CLAIMS, COUNTERCLAIMS, CROSS-CLAIMS, OR THIRD PARTY CLAIMS) ARISING OUT OF, UNDER, OR IN CONNECTION WITH THIS AGREEMENT, EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW. ADDITIONALLY, EACH PARTY HEREBY EXPRESSLY WAIVES ITS RIGHT TO INSTITUTE OR JOIN A CLASS ACTION OR SIMILAR SUCH (I.E., NON-INDIVIDUALIZED) CLAIM AGAINST THE OTHER PARTY, EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW. EACH PARTY HEREBY ACKNOWLEDGES THAT THIS SECTION SERVED AS A MATERIAL INDUCEMENT TO IT WHEN ENTERING INTO THIS AGREEMENT.

No Injunctive Relief: You agree not to seek, and you acknowledge and agree that you are not entitled to, rescission of this Agreement or any part of this Agreement or any injunctive or other equitable relief for any reason, including without limitation, an injunction that would restrain the operation of the Service, the exploitation of any advertising or other materials on the Service, the exploitation of the Service or any Content displayed on the Service, and/or the exploitation of any Promotion or other rights granted to Company  hereunder.

Conflicts between Rules of Participation and Other Terms: Except with respect to any official rules for a Promotion, if any provision contained in this Agreement conflicts with any provision in any other terms available on the Service (including without limitation any terms of use or terms of service), the provision contained in this Agreement governs.

General: If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches Company’s intent as expressed in the original provision and the remainder of this Agreement will continue in full force and effect. A printed version of this Agreement and any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Company may assign this Agreement, in whole or in part, at any time with or without notice to you. You may not assign this Agreement (in whole or in part), by operation of law or otherwise, without the prior written approval of Company in each instance, and any such attempted assignment will be null and void. Subject to the foregoing, this Agreement will be binding upon and inure to the benefit of the parties hereto, their successors, and permitted assigns. The failure of Company to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. This Agreement (including whatever documents the Company has specifically referenced herein as applicable) sets forth the entire understanding and agreement between Company and you with respect to the Service made available, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Company with respect to the Service made available. The section titles in the Agreement are solely used for the convenience of the parties and have no legal or contractual significance. Each party is an independent contractor and not an agent or representative of any other party. This Agreement will not be interpreted or construed to create an association, joint venture or partnership between the parties, or to impose any partnership obligation or liability upon any party. Neither party will have any right or authority to create any obligation or make any representation or warranty in the name or on behalf of the other party. The parties acknowledge and agree that this Agreement may be entered into electronically, and without the necessity of written signatures.
Information we collect
Information We Collect
The following summary highlights the information we collect and our data policies. To learn more, visit the ‘Privacy Policy’ section where you will find our full privacy policy and cookies policy. On this page you can learn:
  • What kinds of data do we collect?
  • How do we use the data we collect?
  • How do you keep my data secure?
  • What’s your data retention policy?
  • How do I control my data?
  • Where can I learn more?
What kinds of data do we collect?
Things you share
We collect the information that you choose to share with us. This may include the opinions you express and the interests you choose to share.
  • Survey and study responses
  • Discussions and chats
  • Likes and comments
  • Media such as images, videos, and documents you upload
Things that make you “you”
When you join this website, we keep the information that you share with us. This can include personally identifiable information including:
  • Name
  • Email address
  • Password
  • Birthday
  • Gender
  • Phone number
  • Address
  • Country
We may also ask you about your household to help us better understand the interests relevant to you.
From time-to-time we may ask you to update your information. We may supplement this information with data from other sources and our partners. The information we collect can viewed by you in the Your Data section.

You will only be asked about your personally identifiable information in the private and secure areas of our website. Please do not volunteer personally identifiable information in areas viewable by others like discussions and comments. We will never ask you to share highly sensitive information such as passwords, social security numbers, credit cards, bank accounts, and financial information.

Web Browser and Device Information
We collect information about the devices you use to access our website and mobile app. The purpose of this information is to authenticate users, comply with applicable regional regulations, understand the quality of the user experience, and general website usage metrics with our users.
This information may include the following:
  • Connection information such as the name of your internet service provide (ISP), mobile operator, phone number, and IP address
  • Browser/device information such as browser, language, time zone, operating system, hardware version, device identifiers, and device settings
  • Device locations such as specific geographic locations, such as through GPS, Bluetooth, or WiFi signals
Cookies & Other Storage Technologies
Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies.” We use cookies to manage user sessions. We do not link the information we store in cookies to any personally identifiable information.

Information from third-party partners.
We exchange information about you and your activities on-and-off this website from integrations and third-party partners, such as information about your experiences or interactions on this website and with partners. The data exchanged with partners is pseudonymized. This means we do not share data about you that's classified as sensitive personally identifiable information that specifically identifies you, such as your full name and address.

How do we use the data we collect?
Our website is designed to give you a platform to share your experiences and opinions. The information you share with us helps us understand our audience and make better decisions about our company based on information you provide.

We may include information you share in company internal reports and presentations without permission, including suggestions, responses, and uploaded media created and shared by you. The purpose of this is to highlight your experiences and opinions to our broader team and to help inform our company decision making.

Your personally identifiable information is protected. We practice pseudonymization so that your identity is masked whenever and wherever possible. We do not share information that can identify you with partners or third-parties.

How do you keep my data secure?
Our servers are protected by high-end firewall systems. We secure data with sophisticated controls and access restrictions. All data is encrypted at rest for maximum security.

What’s your data retention policy?
Typically, we maintain data for as long as it remains relevant to the stated purpose of this website, i.e. understanding our audience and inform company decision making. We erase your personally identifiable information when it’s no longer pertinent to this purpose, or when instructed by you using the data controls on the Your Data section of this website.

How do I control my data?
We support your right to be informed about your data and make choices about your information. Visit the Privacy Policy section to learn more.

You can change your cookie preferences at any time by clicking on the cookie preference centre icon or link available at the bottom of each page. Visit the Cookie Policy set out in the Privacy Policy section to learn more.

Where can I learn more?
The full detail of our policies is available in our Privacy Policy. The purpose of this page is to highlight specific details from that policy. If you have additional questions you may contact us.
Access Your Data
We support your right to be informed and make choices about the data and information you share with us. Our website includes tools for users to manage their personal data. You can request a copy of your data and download it. You can also request the permanent destruction of your account and all associated personally identifiable information.

These actions can be performed by accessing Data Controls on the next page.
First, we must verify your identity to ensure secure access to your data. If you have an active account you can login with your member credentials. You may also authenticate by entering your email address below.
Thank you. You will receive an email shortly with additional instructions to securely access your data controls.
Privacy Policy
Myprotein Customer Community Privacy Policy
This section sets out both the Privacy Policy and the Cookie Policy.
Effective February 2022

Myprotein is committed to protecting our customer's privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights. THG Nutrition Limited (“Myprotein”, “we” or “us”) is the data controller of the personal data collected via or in connection with Myprotein Customer Community (“Community”) and any associated App (the “Site”).

The Community is a community where you can join to take part in market research tasks (including surveys, discussions and focus groups), chat with like-minded customers, find out news and product drops, and be rewarded for participation.


What personal data do we collect about you?

We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:

Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, images/videos and any information which you add to your account profile or choose to share with us);

Member content including information, data, text, software, music, sound, images, graphics, video, messages, questions, responses, goods, products, services, and/or any other materials of any kind or nature posted by you on the Site (“Member Content”). When you post Member Content on the Site, your user name and the Member Content will be visible to other Members and attached or adjacent to the Member Content that you post. Please be aware that if you post personal information online, it is accessible to other Members, and as such, you may receive unsolicited messages or Content from such Members. Such other Members may also disseminate this information without your permission or approval;

Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);

Information you provide us when you enter a competition or participate in a survey, poll or online discussion, including feedback on our products;

Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site. You can change your cookies preferences at any time. Please read our cookie policy for more information by clicking on the 'Information We Collect' tab; and
Other information necessary to provide the Site, for example we may access your location if you give us your consent.



What do we use this personal data for?

Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

To manage your involvement in the Community.
To maintain your online account.
To manage and respond to any queries or complaints to our customer service team.
To personalise the Site to you and show you content we think you will be most interested in and invite you to research tasks that will be relevant to you based on your account information, your purchase history and your browsing activity.
To improve and maintain the Site, and monitor its usage.
For market research, e.g. we may contact you for feedback about our products.
To send you invites to surveys, community tasks, or competitions, and to manage the competitions that you choose to enter and send prizes to the winners.
For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
To comply with our legal and regulatory obligations.



We rely on the following legal basis, under data protection law, to process your personal data:

Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you.
Because we have obtained your consent (e.g. where you contact us with a query or where you add optional information to your account profile
Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view.

You are not required to provide all of the personal information outlined above. However, if you don’t, you may not be able to fully benefit from being a member of the Community.

Marketing

We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.
If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).

You may also see ads for our Site on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.

While you are a member of the Community, you will continue to receive messages concerning your participation in the Community including notices and reminders of upcoming activities and sessions on the Community. These are not marketing messages. If you do not wish to receive such e-mail correspondence relating to the Community, please go to the “Communication” page in the “My Profile” section of your account or contact us via the message centre in your online account.


Who do we share this personal data with?

We share customers’ personal data with third parties in the following circumstances:

With other companies in our group of companies, as necessary to operate the Site.
With our suppliers and service providers working for us, e.g. Fuel Cycle who helps us run this Community.
With our professional and legal advisors.
With third parties engaged in fraud prevention and detection.
With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.
In the event that we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Notice.

Otherwise where we have your consent or are otherwise legally permitted to do so.

We may also provide third parties with aggregated and anonymised information and analytics about our customers. Before we do so, we will make sure that it does not identify you.

We do not, and will not, sell any of your personal data to any third party including your name, address, email address or images/videos.

Transfers of data to other countries

We use service providers based around the world. Consequently, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law. If we transfer personal data outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, in particular the EU’s standard contractual clauses. Please contact us if you would like more information about these safeguards.

Retention of Data

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. If you no longer wish to be a member of the Community, you can contact us at the details below and request that we remove you from our Community. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to  make sure we can meet our legal or regulatory requirements, resolve disputes, and prevent fraud and abuse. For example, we may keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

Security

We implement appropriate technical and organizational security safeguards to protect your data from loss, misuse, and unauthorized access, disclosure, alteration and destruction. We also maintain security certifications such as ISO 27001 and PCI 

Unfortunately we cannot guarantee absolute security and integrity of the information that has been transmitted to our Site.

Children

Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.

Your rights

You have certain rights in respect of your personal data, including the right to access and correct your personal data, and, in specific circumstances, to transfer your personal data to another entity in a commonly-used format.

You have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.
You also have the right to request erasure of your personal data, for example; where our purposes for processing your personal data have come to an end; where you object to our processing of your personal data based on legitimate interests and we have no overriding legitimate grounds to continue to process your personal data; and where our processing was based on your consent which you have withdrawn.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection. 

Contact Us

Please contact us on the details below if you would like to:
  • ask a question about this notice
  • exercise any of your rights as outlined above
  • make a complaint relating to data protection
  • get in touch with our Data Protection Officer
Telephone: 01618131487
Email: customer.experience@thehutgroup.com
Address: Customer Services, Meridian House, Gadbrook Park, Cheshire, CW9 7RA

Please specify if your query relates to Myprotein as a whole or only to the Myprotein Community. If you simply wish to leave the Community, stop receiving messages about your participation in the Community or to delete any of the data you have submitted via the Community please contact us via the message centre in your online account.


YOUR CALIFORNIA PRIVACY RIGHTS

Consumers residing in California are afforded certain additional rights with respect to their personal data under the California Consumer Privacy Act (“CCPA”). If you are a California resident, this section applies to you.

Collection and Use of Personal Data: In the preceding 12 months, we have collected the following categories of personal data: identifiers (such as name and contact information), commercial information (such as products purchased or returned), internet or other electronic network activity information (such as browsing behaviour), geolocation data, audio information (such as customer support call recordings), and inferences we make based on the personal data we collect about you. For more details about the personal data we collect and the sources of such collection, please see “What personal data do we collect about you?” in the privacy notice above. We use the personal data we collect for the business and commercial purposes described in “What do we use this personal data for?” in the privacy notice above.

Disclosure of Personal Data: In the preceding 12 months, we have disclosed the categories of personal data listed above to third parties for business or commercial purposes. Please see “Who do we share this personal data with?” in the privacy notice above, for details.

Sale of Personal Data: California law requires that we provide transparency about personal data we “sell,” which for purposes of the CCPA broadly means scenarios in which we have shared personal data with third parties in exchange for monetary or other valuable consideration. We do not, and will not, sell your identifying information such as your name, email address, phone number or postal address. As described above in the “Marketing” and “Cookies” sections in the privacy notice above, we do share identifiers such as cookies and, where applicable, the advertising identifier associated with your mobile device with our advertising partners so that they can show advertisements that are targeted to your interests. In order to opt out of disclosures to these third parties for purposes of showing you targeted advertisements, please follow the opt out instructions in the “Marketing” section of the privacy notice above.

Your Rights: Subject to certain limitations, you have the right to request: more information about the categories and specific pieces of personal data we have collected and disclosed for a business purpose in the last 12 months; deletion of your personal data; and that we stop selling your personal data. You may make these requests by emailing customer.experience@thehutgroup.com. Once we receive your request, we will verify it by asking you to provide information related to your account or your recent interactions with us, such as information regarding a recent purchase. If you would like to use an authorized agent to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests on your behalf. We will not discriminate against you if you exercise your rights under the CCPA.


Myprotein Community Cookie Policy
Last updated February 2022

This document describes how THG Nutrition Limited and businesses within the THG group including Myprotein (collectively “THG”) use cookies and similar technologies on our websites, mobile apps and emails that link to or reference this Cookie Policy (collectively, our “Platform”). A full list of cookies used on this site is set out within this Cookie Policy.

What are cookies and similar technologies?
Website cookies
Cookies are small text files that are placed on your computer by websites that you visit. The website owner can use that data to customise your experience or serve you ads.

‘First party’ cookies are placed directly by the website you are visiting  typically to provide an optimised experience on the site for example in order to remember your language setting.

‘Third party’ cookies are created by websites that are not the domain you are visiting typically to provide targeted advertising.

Web beacons, pixels, tags, scripts, fingerprinting

Emails, websites and apps may have very small graphic files or scripts embedded that are not visible to you. Unique information associated with your device such as your device id, operating system, screen resolution, browser and browser version, language, and time zone can be a useful way to identify individual users. These perform a similar function to cookies as they can also track user behaviour.

This Cookie Policy refers to all such cookies and similar technologies collectively, "cookies".

Cookies we may use on our Platform
Our Platform and our partners use cookies to enhance your experience, analyse traffic and for ad personalisation and measurement.

We also use tracking pixels in our marketing emails. These pixels tell us if, and when, you opened an email from us. We use this information to better understand how customers engage with our content and to analyse the effectiveness of our marketing campaigns.

When third parties place cookies on our Platform, they may share data about you with other third parties e.g. for targeted advertising. You can to stop third parties placing cookies on your device except for Strictly Necessary Cookies (see Manage your cookie choices below). In some situations, we may also share cookie data that we have collected about you with third parties. To find out more about how we collect and use your data please see our Privacy Policy above.

Cookies List
The cookies we may use on our Platform are categorised as follows:

Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
  • Host: www.myproteincommunity.com. Cookie: AWSALB. Cookies used: First Party. Lifespan: 6 Days.
  • Host: www.myproteincommunity.com. Cookie: AWSALB. Cookies used: First Party. Lifespan: 6 Days.
  • Host: www.myproteincommunity.com. Cookie: JSESSIONID. Cookies used: First Party. Lifespan: 0 Days.
  • Host: www.myproteincommunity.com. Cookie: AWSALBCORS. Cookies used: First Party. Lifespan: 6 Days.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.  If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
  • Host: www.myproteincommunity.com. Cookie: _gid. Cookies used: First Party. Lifespan: 0 Days.
  • Host: www.myproteincommunity.com. Cookie: _ga. Cookies used: First Party. Lifespan: 729 Days.

Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
  • Host: www.myproteincommunity.com. Cookie: timeZoneCookie. Cookies used: First Party. Lifespan: 29 Days.
  • Host: www.myproteincommunity.com. Cookie: communityLogin. Cookies used: First Party. Lifespan: 29 Days.
  • Host: www.myproteincommunity.com. Cookie: timeZoneCookie. Cookies used: Third Party. Lifespan: 29 Days.

Targeting Cookies
These cookies are set through our site by us and our advertising partners. They are used by us and our advertising partners to build a profile of your interests and show you relevant adverts on our website and on other sites. They are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Social Media Cookies
These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Manage your cookie choices
You can change your preferences at any time by clicking on the cookie preference centre icon or link displayed at the bottom of each page.

You can also use browser settings to manage how cookies are handled by your device and/or to delete any cookies already placed. Each browser does this differently, but you can find out more using the following links:
Please note that disabling some cookies will affect the functionality of the website and may prevent you from being able to access certain features on the website.
You can install a browser add-on to opt-out of Google Analytics in your browser across all websites (please note that we are not responsible for the content of external websites), visit: https://tools.google.com/dlpage/gaoptout

You can disable tracking pixels by changing your email settings to block the loading or display of external images.
For further information or questions about this policy or if you want to contact our Data Protection Officer please contact customer.experience@thehutgroup.com.   

Sharing your data with third parties under the California Consumer Privacy Act 2018 (CCPA)
The following sections apply to residents of California in addition to the rest of the Cookie Policy set out above.
We share data with service providers through placement of cookies by us or our partners in order to provide the site. This may include ordinary business purposes such as:
(1) Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
(2) Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
(3) Debugging to identify and repair errors that impair existing intended functionality.
(4) Short-term, transient use, provided that the personal information is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction.
(5) Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider.
(6) Undertaking internal research for technological development and demonstration.
(7) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business.

‘Selling’ your data with third parties under the CCPA
We make your data available to third parties in order for them to provide a commercial service to us, for example, in some advertising scenarios. Although this may fall within the definition of ‘selling’ under the CCPA, we do not sell your data in the ordinary sense of the word.

Your right to opt out under the CCPA
Under subdivision 120 of the CCPA you have the right to opt out of the ‘sale’ of your data. You can do so at any time by clicking on the cookie preference centre icon or link displayed at the bottom of each page.
You can find out more about the categories of personal information we collect and your other rights under the CCPA in our Privacy Policy